Our greatest glory is not in never falling, but in rising every time we fall – Confucius 551-479 BC
Tell them what to do and they will surprise you with their ingenuity – Gen. George S. Patton
Give your team directions and goals and let them go. They need the what and not the how or the lines to color within to grow and bring innovation. When you let your team use their own ingenuity you help drive increased capacity to add value to your customer. They could fail and getting up and trying again they grow in both knowledge and confidence. With confidence your customer will feel greater trust and that trust can release the energy that may be blocking there progress and success. Success leads to great customer satisfaction and more sales and lower costs. Its not a difficult process to understand it just takes managerial courage to get it started.
If your team can only work within the lines you draw for them, you will never get to the service productivity needed to grow rapidly and scale.
